Word: mcdonaldization
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...potential of service businesses losing touch is chilling because it was the U.S. that practically invented the concept of good service on a mass- market scale. The country's huge appetite for reliable service gave rise to such pioneers as AT&T, IBM, American Express, McDonald's and Federal Express. But many U.S. companies today are failing to achieve the right balance of high-tech expedience vs. personal attention. "The state of service is pretty bad," admits Kenneth Hamlet, president of the Holiday Inn Hotel Group...
...some of the liberal arts are not permanent; the percentages range downward in other fields. Emily Abel, a researcher at the University of California, Los Angeles, and author of a book on college employment, says of the growing race of gypsies, "They're like any part-time employees that McDonald's would hire . . . cheap labor that colleges and universities are relying on to save money...
...great many mysteries feature journalists, largely because a great many mystery writers got their literary start at newspapers. Few have chronicled the freewheeling snoop as extensively, or as comically, as Gregory Mcdonald, Edgar winner and former arts and humanities editor of the Boston Globe, in his series about the impertinent Fletch, a man who breaks all the conventions. Fletch is young and handsome, not paunchy and timeworn; he is ethically shady and quick to grab a buck, not a tattered idealist clinging to principle; he is snippy not only to those in authority but also to working people...
Last night, both Young and his left-wing partner, Lane McDonald, netted two goals. Tim Barakett added another, and goalie Dickie McEvoy, making his sixth straight start, recorded 24 saves to pace the visitors...
...McDonald finished the Crimson scoring with less than two minutes left in the game and Harvard--after a Butch Cutone elbowing penalty--a man down when he stole a Colgate pass at center ice and broke in all alone on the Raider goalie...