Word: workmanship
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...MOTIVATION. Many Americans, especially the young, no longer place a premium on material rewards. Thus, despite high wages, there has been a gradual loss of employee enterprise in some factories and offices, along with an increase in shoddy workmanship and malingering. At General Motors, where the absenteeism rate runs a high 5.5%. Labor Relations Director George B. Morris says that the company would not have much trouble paying Detroit's steep wage rates "if only our workers would show up." Many Americans undoubtedly still want to work, but they expect more psychological rewards and less drudgery than earlier generations...
...broke off to play table tennis with some of the students. Steenhoven, the Chrysler man, was invited to drive a truck that had been built almost entirely by the students. "I complimented them on the quality of the chrome, the bead of the arc welding, and the high-quality workmanship," he said. "I drove the truck very badly, I'm afraid, partly because the press was out there in front and I was afraid I might kill a couple, so I stalled the engine a couple of times...
Another Goddess. After examining the head herself last May, Miss Love decided that such neglect was completely unwarranted. It was carved of the fine-grained white Parian marble favored by Praxiteles, she explains, and the quality of workmanship, the late classical style and hairdo, the delicate folds in the neck, and the slightly larger-than-life dimensions all indicate that it came from the hand of the master...
...newer plants, but a large proportion of union members labor in aged factories. The very nature of the work remains the worst problem. Auto managers concede that most assembly jobs are hard and boring, but they figure that little can be done about it. Managers commonly complain about shoddy workmanship. Union members vehemently retort that the line moves too fast for them to do as good a job as they would like...
NASA insists that the economies will not bring new dangers. Kennedy Space Center Director Kurt Debus says that only one case of sloppy workmanship attributable to morale has come to his attention: having accidentally snapped a screw on a key spacecraft section, a workman glued the other half into place. He feared that he might be laid off if his company-a private contractor -had to go to the time and expense of drilling out the screw...