Word: ticket
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Last week, I found the one thing around here faster than a Cambridge police officer writing you a parking ticket: a dining hall manager on the prowl for angry diners. I had barely circled the "L" for lunch on the yellow card when I was set upon by two dining hall higher-ups, asking what prompted me to feedback-cardhood. I explained my annoyance, they pledged to fix it; Harvard Dining Services triumphs again in responsiveness. Now, if only Mass. Hall could set up a similar feedback system with similar results--I have my first 10 yellow cards ready...
...fulfill her duties. "The harassment really intensified," says Coleman-Adebayo. "We couldn't get any funding for projects. I couldn't get permission to travel to South Africa to meet with my counterparts there. It got so bad that the South African government offered to send me a plane ticket because they needed me to be at some meetings...
...most pernicious risk in flying these days--delayed flights--is not covered by law but instead by Department of Transportation regulations, which offer only guidelines for what a carrier must do. That boils down to rebooking you on another one of its flights or endorsing your ticket over to another carrier. But if weather is the cause of the problem, the airline can just label it an act of God and make you sit and wait for the delayed plane to take off, no matter how long that may be. "Airplane flights are complex events," says Terry Trippler, president...
Standing in a line of grumpy fellow travelers and arguing with the gate agent might be the worst thing you can do. "Gate agents," says a former airline executive, "are processors, not problem solvers." Instead head back to the ticket counter, where the personnel tend to be less harassed and more knowledgeable, and have access to better information. Try to be cordial; if the airline reps get snippy, ask to see the airline's on-site customer-service manager. That's the top of the complaint food chain, the person who can make your life pleasant or merely bearable...
...Earnhardt crash, tragic as it may be, could be its ticket. The deadly mishap landed Earnhardt - and NASCAR - at the top of every Sunday-night newscast and on the front page of every Monday-morning newspaper. The sport wanted to reach a wider audience, gain a greater legitimacy. And for anyone whose interest in the sport was piqued by the news - and whose wasn't? - the Earnhardt obituary makes a sad-but-perfect introduction...