Word: overbooked
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Dates: during 2000-2009
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...hour in advance to make sure they can get on board. Customers with reservations who are denied a seat are entitled to compensation: generally a place on a later flight and a free ticket good for a future round trip on any of People's U.S. routes. All airlines overbook, but People is the worst offender. About ten to twelve passengers per 10,000 are bumped from People flights, twice the industry average. The airline's executives justify the practice by saying that many customers who make reservations do not show...