Word: overbooked
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...hour in advance to make sure they can get on board. Customers with reservations who are denied a seat are entitled to compensation: generally a place on a later flight and a free ticket good for a future round trip on any of People's U.S. routes. All airlines overbook, but People is the worst offender. About ten to twelve passengers per 10,000 are bumped from People flights, twice the industry average. The airline's executives justify the practice by saying that many customers who make reservations do not show...
...know what the leave-taking will be in the Houses," said Dingman. "Like airlines, we overbook everywhere...
...virtually all political matters; she is not likely to nudge him in directions he would not take on his own. Her power stems rather from her watchful role over his nonpolitical life and the influence she wields over his schedule. She will not tolerate aides who try to overbook him or monopolize his time. Says one friend: "He is the most agreeable guy in the world, and Nancy steps in and says, 'No, no more.' She eliminates extraneous stuff...
...charged $20 for house calls and would not accept Medicaid, and lacking nearby public transportation to the Cambridge Hospital. They were angry that it often took all day for elderly people to travel to the hospital to get their blood pressure checked and that the hospital would often overbook its schedule, forcing people to come back the next...
...capacity-with strangers bedding down with strangers or sleeping on couches in the lobby and in booths in the restaurant-when storms or fog grounds planes. Says General Manager Lynn Montjoy: "I'm the nasty man who prays for bad weather." Though they deny it, managers often overbook by about 10%. Admits Paul Sheeline, chairman of the Inter-Continental chain: "Hotels overbook a little, like the airlines, because some people do not show...