Word: loganized
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...cabby drops me off. The trip from the library to the apartment is just about the length from a trip to Logan airport and back. I pay 12,000 pesos, about six dollars...
...recent morning in Terminal C at Boston's Logan Airport, Ed Freni posts himself at a ticket counter and watches a long line of passengers grow even longer. For 12 full minutes the line barely moves. There are seven ticket agents, but three are devoted to first-class flyers. Freni is growing as irritated as the customers. Later, he's down at baggage claim, watching in disbelief as arriving passengers are directed to a luggage conveyor belt that is clearly out of order. In fact, it's roped...
This is the new battleground of customer rights: airport terminals. After watching service disintegrate and politicians fail to solve worsening congestion, airport managers are trying to fix the air-travel mess on their own. Massport, the regional authority that runs delay-plagued Logan, has taken the most radical step. In February, it became the first such authority in the nation to set minimum performance standards for airlines. Soon it will name names of underachievers in its "Guaranteed Passenger Standards" program, which requires carriers to shape up or face fines--or worse. "Airports have historically been run for the benefit...
Memo to airlines: Stop whining and start performing, because Freni and Massport aren't backing down. For one hour at least twice a week, Freni and his staff monitor the 12 largest carriers at Logan in six specific areas of customer service, from curbside check-in to baggage claim. For example, passengers should spend no more than five minutes checking in at the gate. Each airline gets a copy of the report and a note from Massport pointing out problems. Airlines, say Massport officials, are generally responding well and have already taken such corrective steps as adding personnel at peak...
...This week her publicist confirmed what those in nerddom feared all along: not only are the couple involved, they're engaged. Alba is 20. Weatherly is 32. It seems superfluous to mention that this is Alba's first marriage, but hey, it is. Weatherly, who plays wheelchair-bound cyberjournalist Logan Cale, was married once before, to actress Amelia Heinle. He has previously described Alba as "exceptionally cool." Only a cyberjournalist could be so eloquent...