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...dark side of corporate efficiency and cost savings is the consumers' stress, frustration, anger and wasted time spent attempting to resolve a problem. The interminable wait for a phone representative, the incomprehensible English from India or the Philippines and an unsatisfactory conclusion are all beyond endurance. Bernard Sussman, LONGBOAT KEY...
...food technologist, I daily receive disquieting information on availability and rising prices. Several companies I deal with are becoming desperate as stocks of flax and corn, to name but two examples, are virtually extinct. You were certainly correct to cite biofuels and bad harvests as the key reasons for this scarcity. Several of our suppliers readily admit they have sold their stocks of sugar, corn and rapeseed to biofuel manufacturers simply because they can make a lot more money that way. I wish you had cited the declaration of Jean Ziegler, the independent U.N. expert on food, that biofuels made...
...wind up in a hole a lot of the time. It’s tough to produce runs that way.”The Crimson opens its home season at O’Donnell Field this weekend when it hosts Columbia and Penn for two key Ivy League doubleheaders. First pitch is scheduled for noon Saturday against the Lions and Sunday against the Quakers. —Staff writer Emily W. Cunningham can be reached at ecunning@fas.harvard.edu...
...piled up, Ahern routinely polled as Ireland's most popular politician, and defied many forecasts to win an unprecedented third successive term last year. Recognized by his peers as an exceptionally shrewd politician - one of his predecessors described him as "the most cunning of them all" - he played a key role in Ireland's epic economic transformation. He was also dedicated to the Northern Ireland peace process, once flying into a negotiation session directly from his mother's funeral. And he built on that to forge Irish relations with Britain that are at their best in a long and troubled...
...Despite President Bush's support, however, prospects for Georgia and Ukraine's accession to NATO look bleak as long as key Western European powers such as Germany and France remain leery of antagonizing Russia, their major energy supplier. Accepting NATO's admission of tiny Croatia and making concessions on missile defenses might be Putin's offering by way of a sweetener for a compromise with President Bush. Last month, the Russian leader said he had received a letter from Bush that had helped achieve "final agreements" on some differences, and that now Russia and the U.S. were ready to complete...