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...dark side of corporate efficiency and cost savings is the consumers' stress, frustration, anger and wasted time spent attempting to resolve a problem. The interminable wait for a phone representative, the incomprehensible English from India or the Philippines and an unsatisfactory conclusion are all beyond endurance. Bernard Sussman, Longboat Key, Florida...
...produce some spectacular racing. In the crash-laced opener in scorching conditions in Melbourne, just seven of the 22 drivers finished the race. There were fewer mishaps a week later in Sepang, Malaysia, where 17 drivers made it to the end, but the racing remained fierce and unpredictable. The key is the abolition of driver aids that have worked to neutralize some drivers' superior skills. If the first two races are any guide, 2008 will be less about the machines and more about the men inside them. "We have a strong chance of seeing who are the real drivers...
...British Upstart The three key figures at the climax of last year's championship are all back in the cockpit and now spearheading three separate teams. Ferrari's "Iceman," Finland's Kimi Räikkönen, snatched last year's title by a point, squeezing out feuding McLaren teammates Fernando Alonso and Lewis Hamilton by winning in Brazil. "Team-mates" can be an empty word in F1. Applied to Alonso and Hamilton it was comically inappropriate. As a two-time world champ and McLaren's senior driver, the emotional Alonso could be excused for failing to share...
There's a flip side to this as well--the argument that Obama is dangerously weak among key Democratic and swing constituencies. The Clinton campaign has been raising questions about Obama's ability to win white blue-collar voters in states like Ohio and Pennsylvania and Hispanics in places like New Mexico and Colorado--all swing states that will most likely decide the election...
Starbucks has been so successful, it may seem unassailable, untouchable--unavoidable. It's not. In fact, the company has had a very difficult year. Traffic at U.S. stores dropped for the first time in its history, and then comparable-store sales--a key measure of a retailer's health--turned negative too. Its stock has slid some 40% in the past 12 months, shaving more than $400 million from Schultz's personal bean pile...