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...prove to people you are different," says Peter Firestein, a corporate-reputation consultant and author of the book Crisis of Character: Building Corporate Reputation in the Age of Skepticism. "They haven't done enough to make people believe their profits-first DNA will change."(See 50 moments of 2009, week by week...
...others say the charity plan is likely to fall short of its assumed goal: reversing a slide in Goldman's public image. That's because the amount the program is likely to generate in donations will be dwarfed by bank bonus payouts. In the next week or so, Goldman and other large financial firms will hand out an estimated $140 billion in 2009 bonuses. Goldman alone is expected to enrich its employees by $18 billion. The large bonuses have drawn scrutiny because they are being paid at a time when the unemployment rate is 10% and many Americans are suffering...
...particularly the legacy carriers, becomes abundantly profitable in the not-too-distant future. It is the industry's wish too, I dare say. The problem, as ever, is the manner in which the airlines hope to attain this elusive status - by once again sticking it to the customer. This week's chapter involves a move by Delta, quickly copied by Continental, to raise fees for bags checked at the airport to $25 for the first bag and $35 for the second. (It's $2 less if you check in online...
Warmth, shelter and free entertainment: it's a compelling offer for Londoners facing a chilly age of austerity. But the capacity crowd that queued before dawn to attend Britain's seven-week-old Iraq inquiry as it prepared to welcome its first headline act, former Labour premier Tony Blair's communications supremo Alastair Campbell, sought more than respite from the cold. "I'm here because I hold this man partly responsible for that terrible, terrible war," explained a retired therapist, shivering in her tweed coat...
...acerbic testimony for signs of contrition will have been sorely disappointed. What they got was an unyielding defense of Britain's role in the Iraq conflict and a tantalizing hint of bigger revelations to come when the former Prime Minister submits himself to the inquiry, sometime in the two-week period commencing Jan. 25. (See the top 10 embarrassing diplomatic moments...