Word: uhse
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She focuses on patient satisfaction rather than physical health or well-being. She fields complaints—and the occasional compliment—from patients and works with the UHS staff to correct problems.
For instance, she cites the case of a door in the UHS physical therapy department. When a patient complained about the difficulty of opening the door with a normal handle, Cannon took the issue to her boss, UHS Director David R. Rosenthal ’59, who got a push...
More complicated problems at UHS, though, may take more time to work out.
Cannon sees this communication gap as the main issue between students and UHS. She tries to work closely with University administrators to facilitate their understanding of students’ needs, what UHS services are available and how to go about accessing them.
But Cannon’s 28 years at UHS, first as a nursing assistant and then in management, make her particularly adept at facilitating these types of patient complaints.