Word: tip
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Dates: during 2000-2009
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...critical moment during online shoppers' visits to an e-merchant: the point at which they have identified the product they want to buy but haven't completed the transaction. Some stay. Some bolt. A little hand holding can help reduce the chance of a cut-and-run considerably. First tip: Post a toll-free number, and staff the phones. Ken Seiff, CEO of Bluefly.com which sells discount designer apparel (big holiday seller: $79 pashmina scarves), attributes his company's favorable traffic-to-sales ratio to having enough live customer-service reps (70 during the busiest December weeks, up from just...
...water supplies and normalization of relations. While the commissions on security and normalization have started their work, those looking at borders and water haven't - and the Syrians say that's because Israel is dragging its feet. And discussing only the issues most dear to Israel forces Syria to tip its hand while Israel's intentions on withdrawing from the Golan remain secret. So it's hardly surprising that Syria has called a halt - after all, as much as Barak needs to be able to return to Tel Aviv claiming to have won security concessions, so does Syria's Foreign...