Word: teaspoon
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Dates: during 1992-1992
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...political arena, as at GM, Perot is coming under heavy fire for relying on exhortation without offering specific programs. But Perot thinks a leader's job is to set goals and drive his followers to reach them by any means necessary. His formula at EDS was "a teaspoon of planning, an ocean of execution." Subordinates setting out to reorganize a customer's data- processing procedures were told only to "do what makes sense." That approach succeeded spectacularly at EDS, where goals could be simple and Perot could rely on well-understood rewards and punishments. It is questionable whether it would...