Word: supportsoft
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Pincus calls these the "golden mechanics." He learned them by trial and error, mainly while working on his two failed start-ups, Tribe.net and Supportsoft. He also has a behavioral psychologist on staff. Unlike traditional electronic games, which can't be changed much after they're shipped, Zynga's games constantly evolve in response to users' preferences, so they're more habit-forming. "They're making movies," he says of console-based-game creators. "What we're doing is more like weekly TV programming...
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