Word: supermarketing
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...full details of the Guinness scandal have not been revealed, but the investigation centers on the company's battle with Argyll Group, a Scottish supermarket chain, for control of Distillers. Both rivals had offered Distillers' shareholders a mix of stock and cash. During the contest, however, an unexplained flurry of trading raised the price of Guinness's shares. That boosted the value of Guinness's bid and helped it win Distillers. In the process, though, Guinness allegedly made large illegal purchases of its own stock and paid off other investors to do the same. Among those traders who may have...
...meantime, distress has generated disorder. Last week in Rio de Janeiro thousands of truck drivers who haul food to warehouses went on strike for higher pay, and supermarket shelves began to empty. Some truckers who tried to deliver produce got their windshields smashed as they drove through gauntlets of rock-throwing pickets. After 48 hours of disruption, the strike ended when drivers received a hefty 72% raise...
...level of the dashboard radio, lights blinking an "eventual left turn" signal and car moving at 10 m.p.h. so they can relish every moment of the trip. He also talked about the type of pig that produces the pepper-filled luncheon meat on display at your neighborhood supermarket...
Consumer grief is even becoming part of the pop culture. Comedian Jay Leno says that when he chided a supermarket clerk for failing to say thank you, she snapped, "It's printed on your receipt!" The film Back to the Future cracked up its audiences with a scene in which Michael J. Fox's character, who has traveled back in time, walks past a 1950s-era filling station and is flabbergasted to see four cheery attendants in neatly pressed coveralls. Like a pit crew at the Indianapolis 500, they dash up to a car and proceed to fill...
...personal attention comes just when U.S. consumers are enjoying a cornucopia of novel products and services. Thus the deterioration of basic, personal service is taking the fun out of the new offerings. Shoppers can now find ten kinds of mustard and a dozen varieties of vinegar in a supermarket, but where is a clerk who can give a guiding word about these products? Airlines offer a bonanza of cheap fares, but many travel agents no longer want to be bothered handling such unprofitable business. That leaves consumers on their own, so they have to grab brochures and do their homework...