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Their lives, though, continued along parallel paths. Both men dropped out after long undergraduate careers ("I crammed a four-year program into about eight years," Tindell jokes). Then, in 1978, both started businesses: Mackey, with his then girlfriend, opened a health-food store in Austin; Tindell, with a guy he had worked with at Montgomery Ward, opened a store in Dallas that sold containers...
From these beginnings have emerged two great retailing successes: Mackey's Whole Foods Market is the leading natural-foods supermarket chain; Tindell's Container Store has the storage-and-organization category it invented pretty much to itself. And lately, ceos Mackey and Tindell have reconnected--partly to bask in the shared joys of being rich former slackers ("You have a Frisbee golf course on your ranch too?!?") but mainly to discuss the approach they say has enabled their success. I got to sit in on such a chat at Whole Foods' headquarters in Austin. (A transcript is at time.com/mackeytindell....
...next day, and Mitchener injected them into Blue's failing hip, where they adapted and developed into the healthy cartilage and tendon cells the animal needed. Within 36 hours, Waters says, "Blue was moving well, and you could see an ease in her gait." Vet-Stem kept a frozen store of Blue's stem cells, in case she suffers a relapse or has another orthopedic injury, but for now, Blue is fully cured and back to running and swimming and playing with her friends...
...emphasis, of course, being on well-run. Unfortunately, many luxury brand sites are too glitzy for their own good. Off-key efforts to replicate an in-store experience are usually overly reliant on Flash technology and needlessly saturated with music and videos. The result is sites that are slow, clunky, difficult to navigate - and potentially image-tarnishing. "Most online affluent shoppers don't want all that," Bracewell-Lewis says. Usually they're looking for a specific item or manufacturer and don't want to dig through layers of Flash images...
...think of memory as a record of our experience. But the idea is not just to store information; it's to store relevant information. [The idea is] to use our experience to guide future behavior...