Word: schillaci
(lookup in dictionary)
(lookup stats)
Dates: all
Sort By: most recent first
(reverse)
...Complaint: In September, Schillaci was returning to New York City from Palermo, Italy. What she didn't know was that her suitcase wasn't coming with her. When her luggage failed to appear at JFK airport, Schillaci filed a claim with Eurofly. She was especially desperate to get her bag back because it contained more than $1,000 worth of new clothes she'd bought in Italy. We're not talking T shirts from the Gap. These were fine Italian-made garments...
After jumping through miles of bureaucratic hoops, including mailing and faxing her itinerary, her receipts, her ticket stubs - and perhaps a DNA sample - to Milan, Schillaci waited to hear from the airline. Nothing...
...Outcome: Having once attended a wedding in a borrowed button-down shirt and jeans because of lost luggage, the Avenger sympathized with Schillaci. We contacted the American offices of Eurofly and were told the airline was still investigating the claim more than a month after the suitcase disappeared. (Did you guys look between the office's couch cushions? Because maybe the bag fell down there...
...continue investigating, however, Eurofly needed more information from Schillaci - specifically, paperwork they had already been sent at least twice. The paperwork was sent again. A couple of weeks later, the airline asked for the same paperwork again. The Avenger, on principle, refused to resend...
...airline was given nearly another month to reply, but so far it has done nothing to resolve the issue or reimburse Schillaci for her lost clothing. Grazie, fellas...