Word: rebooking
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Dates: during 2001-2001
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...attacking an even more vexing problem: flight cancellations. "It is critical that we address the problems that happen at the airport," says spokesman Andy Plews. In most cases, if your flight is canceled, you are compelled to get in line with 200 other ticked-off flyers as they rebook, one by one by one. And isn't that fun? United's answer is a customer-advocate center that automatically rebooks passengers as soon as a flight is canceled. The company has also been employing portable service counters that it rushes around terminals, like forest rangers responding to hot spots...
...take two days). I decide that, in airline speak, the same argot which calls a muffin a breakfast and a strip of rotten chicken an entree, three hours means nine hours and "could take two days" means the plane is going down in a fiery ball of flame. I rebook my trip through Miami and figure I'll take my chances getting out of there...