Word: problem
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...dark side of corporate efficiency and cost savings is the consumers' stress, frustration, anger and wasted time spent attempting to resolve a problem. The interminable wait for a phone representative, the incomprehensible English from India or the Philippines and an unsatisfactory conclusion are all beyond endurance. Bernard Sussman, LONGBOAT...
...have not found one person who likes automated customer service. It's sad to see human interaction being replaced by computerized interaction. Computers cannot solve a problem, smile or tell you to have a nice day. I'm curious to know where the saved dollars are going: Are they lowering prices for the customers, or are they padding ceos' retirement funds? Betty Kroupa, EAST TROY...
...that would result in alterations of climatic and marine systems [March 24]. Governments should agree to heavy regulation of any field experiments in their waters, and similar international controls should be put into place. Instead of seeking ways to mitigate the effect of greenhouse gases, policymakers should attack the problem head-on by regulating industry and reducing carbon dioxide emissions. The solution to global warming is to stop putting greenhouse gases into the atmosphere. Anything short of this is an imperfect and flawed approach that will ultimately fail. Alan Foreman, CAMBRIDGE, MASS...
...often, Italian politicians have addressed the south as an isolated regional problem: some say too much public money is frittered away there, while others say the 14 million southerners among Italy's population of 59 million need more support. That's all beside the point, says Domenico Cersosimo, an economics professor at the University of Calabria. "We shouldn't see this as a country divided in two," he says. "The maladies of the Mezzogiorno are the maladies of Italy. It's just a question of degree: what is gray in Italy is black in the south." Indeed, entrenched nationwide ills...
...said. “The wind was blowing out, and I wanted to make sure he didn’t beat us with one swing. I was pretty careful with him, and maybe I shouldn’t have been.”“We have no problem bringing [Haviland] and we have a lot of confidence in him,” Vance said. “He left a pitch up that a hitter just jumped on, so it’s unfortunate.”Freshman Ben Sestanovich got the midweek start for Walsh...