Word: free
(lookup in dictionary)
(lookup stats)
Dates: all
Sort By: most recent first
(reverse)
...This seemed patently unreasonable. Delta had put me through a lot of trouble: canceling a flight, adding five hours of flying time to my day, losing my luggage. All I asked was the same courtesy accorded any passenger whose bag was lost by the airline: its return free of charge. But after three calls to the baggage folks, the best I could do was get the bag tracked (it eventually made it to LaGuardia). I was told that I had to either pick it up myself at the airport or pay a hefty delivery charge. Three times I asked...
...redeeming features of dealing with airlines is that, if you're persistent and persuasive enough, you can usually find a representative willing to find you a seat on that sold-out flight, waive a change fee, ease your outrage by upgrading you to first class or give you a free meal voucher. When my flight was canceled, Delta waived the usual $15 fee on checked luggage. It's actually smart business; even small gestures go a long way toward defusing consumer wrath...
...Delta spokeswoman seemed perplexed by the whole question. First she said simply, "We direct customers to our e-mail." After more checking, she reported that Delta does have a customer-care option on its toll-free number. When I couldn't find it, she checked once more and clarified: the customer-care line is found on Delta's main corporate phone number - but that number is not publicized and "it is not suggested" that customers call it. A representative at that number said they do not take customer complaints and directed me to the website. (Read "Twittering Over JetBlue...
...free chapter of the Madoff whistleblower's story No One Would Listen: A True Financial Thriller...
...recent academic history, I admit, looks more like the first option than the second. When the wind starts to bite, generally in late October, I often find myself hopelessly facing a pile of books full of pristine, note-free margins. It’s a vicious cycle—such a situation can be so upsetting that I fail to open even one. And then, when the time comes to sell the volumes back, I can’t remember why I bought them in the first place...