Word: documentation
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Dates: during 2000-2000
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Those who decide to see a lawyer will find that the profession is changing. "If a lawyer has never printed a document in large font, or doesn't have a hearing-assisted device, or doesn't have a room that accommodates wheelchairs, that sort of thing is really hard on older people," says Mewhinney. Seniors should expect that kind of attention to detail--as well as knowledge and compassion--from a good elder-law attorney...
...very lucrative turf. From 1997 to 1999, Xerox's estimated share of the $1.3 billion-a-year, high-end, black-and-white production copier market in the U.S., where the real money is made, dropped from the near monopoly level of 75% to 45%, according to Cap Ventures, a document consulting firm in Norwell, Mass. "This transition has played to our strengths," says Dennis Amorosano, a marketing director at Canon, which has used its networking savvy--as well as lower manufacturing and overhead costs that make its machines 10% to 30% cheaper--to steal some of Xerox's business...
...wonder Wall Street has lost confidence in "the document company," as it rechristened itself a few years ago. Over the past 18 months, its stock has dropped from a high of $63 to as low as $6 (it closed up a bit, to nearly $9, on Friday); its market value has collapsed almost $40 billion to a piddling $5.6 billion. Xerox has cut its quarterly dividends 75%, to 5[cents]. As it's not currently welcome in the bond market, where its credit rating has sunk to near junk-bond status, Xerox had to tap a $7 billion revolving credit...
Xerox recognizes this, and part of Thoman's mandate was, in fact, to turn the company from a seller of boxes to a seller of services, a so-called solutions provider like IBM that would help bewildered companies manage their document flow. That is easier said than done. Apart from the challenge of taking on established powerhouses like IBM and EDS, Xerox has had to deal with a perception problem. "Xerox, as a brand, is so associated with copying that it's almost like Kleenex trying to sell paper towels," notes Charlie Corr, a group director at Cap Ventures...
Even with the outdated policies deleted, Simmons says the final project is "mammoth," totaling more than 1,000 pages. She says every member should read through the document several times before adopting...