Word: computerized
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Dates: during 2000-2000
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Chambers is customer obsessed, a characteristic that will serve the company well as it moves into consumer markets. He discovered the dogma of customer service as a salesman at IBM and and then saw firsthand the cost of losing customer focus when he joined mini-computer maker Wang in the...
Even as the company has grown to become the king of the data network, it has remained, in many consumers' minds, a question mark. Ask most people what Microsoft or Intel do, and they'll tell you. But Cisco? "I don't know," says Harriet Sumner, 30, a customer-service...
The writers of the show can't use their position to do that. In fact, they aren't supposed to tell anyone what their job is. The real fallout from the Twenty-One scandal wasn't America's lost innocence, it was the reappropriation of resources from the security of...
Until the Ice Cream Man called, I thought I was a phony. Writing, after all, isn't like computer programming or shoe cobbling. Everyone can write, so my job is like being a professional talker or doodler, the latter of which, oddly enough, the New Yorker employs. But when the...
To keep warplanes flying right, Air Force pilots argue that there has to be a "man in the loop" - a person in the cockpit. A recently completed investigation into a crash of the Pentagon's most sophisticated unmanned aircraft may reinforce their bias. The Global Hawk, which is under development...