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...were profitable but distracting, as problems like lack of trust and shoddy search technology continued to ail the auction site, the main revenue driver. "Meg was reluctant to expand things like customer service because it would eat into eBay's margins," says Jeffrey Lindsay, senior analyst at Sanford C. Bernstein...

Author: /time Magazine | Title: eBay Bids for Revitalization | 12/11/2008 | See Source »

Next Donahoe clamped down on fraud to build trust to keep customers coming back. "In the Meg Whitman days, eBay didn't have any customer service," says Lindsay of Sanford C. Bernstein. "If something went wrong, it was tough luck, buddy." Today if a buyer pays for the transaction through PayPal--a payment company owned by eBay that has seen tremendous growth--the sale is guaranteed for the full price...

Author: /time Magazine | Title: eBay Bids for Revitalization | 12/11/2008 | See Source »

...connections to Islam” and continued drug use into law school and beyond failed to stop the campaign for change. One can only wonder how full of spite Corsi must be now, if this was how he was before his desires were thwarted. —Sanders I. Bernstein is the outgoing Books Editor. He loves writing hateful lists...

Author: By Sanders I. Bernstein, CRIMSON STAFF WRITER | Title: Four Projects of Hate in the Year Of Hope | 12/11/2008 | See Source »

...result of stagnating revenue. "This is not only for Google. This is for every Internet company that has only one revenue source, which is advertising," says Chowdhry. He estimates that the company will bring in $14.57 billion by 2010, down 4% from an estimated $15.71 billion in 2008. Sanford Bernstein's Lindsay, on the other hand, recently lowered his upbeat forecast for the search giant but still expects a healthy 19.5% increase in revenue in 2009. (See pictures of "Life in the Googleplex...

Author: /time Magazine | Title: Even Google Gets Frugal in the Recession | 12/4/2008 | See Source »

...October. Although the company's revenue was slightly lower than analyst estimates, earnings were higher due to cost-cutting measures spearheaded by Pichette, such as decreasing the number of new hires. "Google has certainly gotten religion on expenses, and that is due largely to the new CFO," says Sanford Bernstein's Lindsay...

Author: /time Magazine | Title: Even Google Gets Frugal in the Recession | 12/4/2008 | See Source »

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