Word: unifying
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Dates: during 2000-2009
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...success came in Newcastle, England, where Lloyds TSB bank announced a year ago that it was closing a call center and moving around 1,000 jobs to India. The announcement sparked a furor; Newcastle City Council had given Lloyds subsidies to set up the call center two years previously. UNIFI, the union representing about 15,000 of Lloyds' 70,000 staff, called for a strike ballot, and after several months of negotiations, the bank agreed to redeploy people in other jobs where possible. Those laid off when the call center closes next month will get a $3,600 payment toward...
...talent has compelled a new way of thinking," says Tom Casey, head of the talent-management practice at Unifi Network, a PricewaterhouseCoopers division. Casey is based in Boston but oversees projects involving 40 people in eight countries "all over God's creation." He also advises other companies on virtual-boss setups. The biggest adjustment for U.S.-based managers, he says, is learning to trust out-of-sight employees. Just because they are in a land far away and aren't always right by the phone doesn't mean they are sipping umbrella drinks at the beach. Despite managers' fears, most...
...look like an anticipated economic downturn is going to slow down this trend anytime soon. "God help the company that doesn't support employees in their volunteer efforts, now or in the future," says Tom Casey, Boston-based partner in charge of the attraction-and-retention practice for Unifi Network, the human-resources consulting arm of PricewaterhouseCoopers...
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