Word: selden
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Dates: during 2000-2009
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...Insurance, identifying myself as both the sister of an aggrieved policyholder and a journalist. Officials there suggested that Pat file a complaint against the company. Each year the department receives as many as 11,000 complaints and manages to get $12 million to $13 million back for consumers, Audrey Selden, the department's consumer-protection chief, told me. "It is important to complain...
That analysis would not be so devastating if the war in Afghanistan was plainly being won - so that many of those in uniform could spend all their time building schools and giving vaccine shots. Indeed, in the most recent issue of Parameters, the U.S. Army's professional journal, Zachary Selden notes that "Many of the capabilities required to transform the current security environment ... are no longer military but civilian. Europe has latent civilian capabilities that ... would make NATO more balanced...
...phones Fidelity more than 9,000 times in a year. Or the woman who demands help in selecting 10 outfits, tries them all on and leaves without buying even a belt. "They may not be demons as individuals, but they are killing your stock," writes Larry Selden, a Columbia Business School professor, and Geoffrey Colvin, FORTUNE's senior editor at large, in their book Angel Customers & Demon Customers, which hits stores in early June. Business people have always known that some customers aren't worth the trouble. Now Selden and Colvin show, through vivid examples, how much companies can gain...