Word: right
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Dates: during 1990-1999
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...right, maybe the swordfish then...
...problems were centered high in the retail pipeline. The worst offenders, according to the Andersen study, were giant chains trying to jump on the online bandwagon (but perhaps leaving their hearts in the mall). Even when the big bricks-and-mortar stores managed to get the online orders right, there was a 75% chance that the goods wouldn't arrive on time. Toys "R" Us, realizing three days before Christmas that it could not make good on its delivery promises, issued free $100 gift certificates to customers left in the lurch...
This is not to say that first-time Web shoppers hated the experience more than they hate trudging through the mall. The e-stores must have been doing something right; early indicators point to a $12 billion cyber Christmas, way beyond the most optimistic preseason estimates. And since nobody had a clue as to how many folks would actually buy online this year, it's not surprising that a quarter of the orders got trampled in the ensuing stampede...
Last week the Vermont Supreme Court agreed with them, sort of. The court ruled, as no appellate court ever had, that gay couples have a right to the same benefits as heterosexual couples--with one monumentally symbolic exception. Same-sex couples still cannot obtain a marriage license...
...asked my mother who should be the person of the century. I was surprised by her answer: "The man who invented the washing machine." You know, she's right. ROBERT PETERSON Woodland Hills, Calif...