Word: cooing
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...into their palms. Indian bus drivers clamber out to lift young kids into their vehicles. Wizened Chinese waiters break out into smiles and escort crying toddlers toward the live-seafood tank so that the parents can eat in peace. Stern Japanese bank clerks stop all work to gather and coo over a baby...
...weather has certainly improved here in the Northeast, but things are still a little bumpy at JetBlue, and the board believed it was time to get the company in the hands of a first-class operations guy, Dave Barger, the COO. Barger has proven ops chops, having helped turn Continental around. (Although he certainly has to take some blame for February, too.) In some ways, dumping Neeleman isn't a surprising move. He's a great entrepreneur, but perhaps one of those types who is much better at innovating than operating. The skill sets are vastly different, and many entrepreneurs...
Time Warner COO Jeffrey Bewkes...
Grinstein's successor as CEO (the front runners are Delta's COO James Whitehurst and CFO Edward Bastian) faces a massive reorganization plan. He will also have to overcome the reputation of airline management as inept--a rap that makes Grinstein bristle. Airlines, he says, are uniquely vulnerable and volatile--even "the latest darling of the industry, JetBlue." "Are we worse run than automobiles? Than the steel companies?" asks Grinstein. "Bob Crandall [former American Airlines CEO] used to say the difficulty in this industry is that you're at the mercy of your dumbest competitor." Airline executives, he says...
...there was something else about it, something I really didn't want to admit. I asked Paul Sams, the Blizzard COO, why people played WoW and his answer was simple, if a bit depressing: "How often in your everyday world do you get to feel heroic?" he said. "How often do you get to step into a world and do something big and meaningful? People need an escape from ordinary life. It's just something people need...