Word: virtualization
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...Death so widespread could bring the virtual collapse of a British agricultural economy already near bankruptcy because of bovine spongiform encephalopathy, or "mad cow" disease, which originated in Britain. An Irish government minister went so far as to call Britain "the leper of Europe," an epithet that brought grim nods of agreement elsewhere in Europe...
...Anxiety and Related Disorders calls this automatic thinking. It was even worse a few hours earlier when, as part of my treatment for a debilitating case of aviophobia (fear of flying), Dr. Hsia had booked me on Exposure Airlines. It's the newest thing in phobic therapy: a virtual airplane of hardware, software and fancy head-mounted display screens that feels like the real thing...
...hate window seats, I remember thinking just before my virtual flight took off. You can see how far you'd fall if... Oops. Don't go there. I want to speak to the crew for reassurance, but there is no one. Instead I'm squeezed into a row of four seats, alone...
...take a hurried glance out the window to check the weather. Just a few stratus clouds. That's O.K. The sound of jet engines drowns me as my virtual airplane heads down the runway. My legs are stiff, and I arch my back in anticipation. No g-force in this simulation. A small break for me. We level off. Sky is still good. I begin to relax. Look around...
...cost of dealing with each call. But, as Paula Skokowski, vice president of marketing at voice-solutions-provider General Magic, notes, "You never see the savings, because everyone is pressing zero-pound" to get to a human. By integrating these newfangled, intelligent virtual-call centers with the rest of a company's Net infrastructure, and then hosting them on their own networks, Tellme, BeVocal and other application service providers hope to make effective customer self-service a reality. One example: a San Francisco chiropractor is using a system from BeVocal and Xtime, a scheduling software vendor, to let patients book...