Word: ua
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...Personally I'm impressed with the changes theymade," said David A. Sherwood' 95, a former userassistant (UA) for HASCS. "I think they becamemuch more responsive to the Harvard community bothin terms of attention they pay to user assistanceas well as the overall upgrading of the hardware...
...They now have weekly training meetings, andthey had a postering campaign to try to encouragemore people to apply and become a UA," Kim says...
Have you ever run into some nagging problem while using the Science Center basement computers and sought help from a user assistant (UA...
...breathed a sigh of relief. The only other person in the printing room was apparently having some trouble printing her document. I sneaked out of the room and came face to face with the only UA on duty...
While this UA did solve my problem, I think he typified most other UAs: friendly, sympathetic, but often lacking the knowledge necessary to assist people having problems. Ask them anything that's technical (as opposed to asking for a form or a stapler), they nod and keep on smiling, but they are not going to be your White Knight...