Word: turnoveritis
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But HASCS now struggles with staff turnover--six people have left its UNIX group in the past two years, although one later returned. The UNIX group is responsible for maintaining and installing the servers that have been so problematic this year.
The turnover in the UNIX group has left several projects undone and made the installation of the new FAS and mail servers particularly difficult.
The turnover has led to a loss of institutional memory and forced employees to acclimate themselves to Harvard's system.
"Turnover makes anything difficult," Osterberg says. "You lose your internal consistency when you bring new people in and they have to catch up and we have to get them used to our needs and our environment."
This turnover, and the unprecedented usage, has made coordinating ongoing projects and providing consistent service difficult.