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However, Roberta Saltzberg of Great Escape Travel in Cambridge says there are many potential drawbacks to E-ticketing. According to Saltzberg, one disadvantage lies in the public's lack of familiarity with E-ticketing. "Most people seem to feel more secure with a ticket in their hand," she says...
Megan F. Raymond '01 is one such person. When she purchased her spring break tickets over the computer, she was asked whether she wanted an E-ticket or a paper copy. Raymond says she chose the paper option because she felt safer with a physical ticket in hand...
...Saltzberg says even more serious situations can arise from E-ticketing, such as difficulty in boarding a plane in the event of a strike. "Without a ticket, there are tremendous problems getting a ticket changed," Saltzberg says. "Going to another airline could be very difficult, especially because you don't have a ticket. You just have a number...
Different airlines have different policiesabout picking up the E-ticket. United Airlinesrequires its customers to bring in photoidentification, an E-ticket confirmation numberand the credit card used to purchase the tickets.USAir and Delta are more lenient, requiring onlythat the customer bring in a picture ID. Since airtravel out of any U.S. Airport now requires validID for individuals over the age of 18, a traveleris not being asked to bring any extraneous itemsto pick up the E-ticket. United Airlines' policymight seem like a big hassle at first glance, too,but one representative, who spoke on condition ofanonymity, says ticketing agents...
Saltzberg says it is "hell on earth" to changea non-refundable E-ticket. But airline agentsdisagree. Kennedy of Delta Airlines says it is noharder to change an E-ticket than a regularticket, since Delta requires its customers to makeboth paper and electronic changes in person at theairport. USAirways, however, simplifies thisprocess by allowing E-tickets to be changed overthe phone. The agent will require a confirmationnumber and a credit card number to guarantee thatthe customer is really who he or she claims...