Word: textbooks
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...Coop should make every effort to find, train and keep, "key staff members of the textbook department...
...Coop's chief textbook buyer needed more assistance...
...More floor space should be given to textbook sales...
Cooperation with the Coop: In 1971, a professor named Herbert Bloch wrote to the COI that he was dissatisfied with how the Coop was handling its textbook ordering. "Because there is no established mechanism at Harvard for handling such complaints, the Commission undertook to investigate the matter itself," says the COI's report on the incident. After several meetings with Coop directors, it made several recommendations to improve faculty-Coop relationships, two of which it sought to implement...
...found several problems with the Coop, and the investigation revealed several interesting facts about the Coop's textbook buying policies. In particular, the report reveals that the Coop's textbook department was operating at a 6 percent annual loss, and that it covered those losses from operations elsewhere in the store...