Word: refunding
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Dates: during 1990-1999
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...subsidized national passenger train service, Amtrak, chose to take a direct route to the bottom line by unveiling a "travel right or your money back" offer. Announcing better customer service, improved food options and enhanced amenities on board, Amtrak president George Warrington pledged to offer dissatisfied train passengers a refund voucher starting later this year. Under pressure to become fully self-sufficient by 2003, Amtrak sees improved service as a way to increase passenger volume and rake in $85 million over the next three years...
...difficult to imagine the chaos if students were allowed an endless array of such opt-out privileges. Culturally offended by Chinese language instruction? Philosophically opposed to scientific research on animals? Concerned about Harvard's financial investments in oil companies? Demand a refund of whatever insignificant portion of your fees support these endeavors! At modern universities like Harvard with their hands in every educational pot--what former U.C. Berkeley Chancellor Clark Kerr referred to as the "multiversity"--opt-out schemes become terribly infeasible...
...airlines reply that the scanners don't always catch the bogus tickets. But last week British Airlines--one airline that does scan--caught a man who was flying from Miami to London and trying to get a $26,000 refund for seven tickets. A scan revealed that four were stolen, part of a batch of 24,000 taken from Hudson Holidays in Elmwood Park, Ill., in December 1996. "It adds money laundering to the list of crimes the stolen tickets are being used for," says Little...
...they being chased away?" The two describe the plight of Lloyd R., a divorced father of two who fell behind in support payments when he broke his leg and was forced onto workers' comp. When Lloyd got back on his feet, his wages were garnisheed and his tax refund was seized. Villain or victim...
...Monday, in case you missed it, was Windows Refund Day. Here?s the basic idea behind it: When you buy a computer that comes with the Windows operating system pre-installed -- and the majority of computers do -- the EULA explicitly states that if you decide not to use that operating system, you?re entitled to a refund equal to the value of the software you?re not using. (A copy of Windows 98 costs around $90.) The upshot is, if you use a different operating system, such as Linux, OS/2 or BeOS,) you?re owed money. When alert users...