Word: program
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Dates: during 1990-1999
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Johnson is part of a small but impressive welfare-to-work program Sprint began last October in one of Kansas City's poorest neighborhoods. Sprint's 18th-and-Vine call center employs 48 operators, half of whom were on public assistance. The center is meeting its performance standards, and its 77% retention rate is more than twice as good as Sprint's call center in the Kansas City suburbs. That's a big deal in an industry where every employee departure can mean $6,000 to $15,000 in lost training and productivity. Sprint is thinking about upping the 18th...
...idea, well, it began with a man. Stephen Arterburn, who owns 10% of New Life Clinics and is paid a salary of $160,000 plus stock options, had offered a program of New Life seminars, which failed dismally. "Those were seminars where you had to admit you had a problem before you came," he says. "I thought we could reach more people if we could ask, What can we do for you?" That psychotherapy-under-another-name worked, and the movement collected a roster of upbeat dispensers of inspiration, such as Sheila Walsh, author of Never Give...
...heart problem. But two months later, when doctors determined that Cassie did indeed need surgery, the HMO announced it had a two-year minimum on pre-existing conditions and would not pay for the treatment. The toddler eventually received the care she needed, thanks to a special state program for the indigent...
Even some managed-care companies have begun to see the light. After Harvard Pilgrim Health Care in Boston initiated a quality-control program for pediatric asthma, hospital admissions for critical asthma episodes plummeted more than 80%. The health plan teamed nurses and doctors to show kids how to use a device that measures lung capacity and lets patients regulate their own dosage. Properly informed and prepared, the children and their parents were able to head off life-threatening asthma crises that would otherwise have required hospitalization...
...problem really was. (One exception, according to a multipart series on the termite threat that appeared in the New Orleans Times-Picayune last week, was Louisiana State University entomologist Jeffery LaFage; tragically, he was killed in a robbery just as he was rallying support for a termite-treatment program in the French Quarter a decade...