Word: problem
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Dates: during 1990-1999
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More important, Redstone had to find someone to fix Blockbuster before it did more damage. He chose John Antioco, a retail veteran who knew the problem firsthand: Antioco could never find the films he wanted either. "The dynamic of going to a video store expecting not to get what I wanted was finally enough for me to stop making the trip," he recalls. "What other business treats you like that?" Perversely, customers got so used to the abuse that it became easy not to give them what they wanted. "Managed dissatisfaction," Antioco called it. He is no stranger to making...
...feeling, she didn't have to. Lowery had been sick for five days, growing steadily worse as the week wore on. First had come the stomach pains. Then the bloody diarrhea. Then the paralyzing cramps. She had laid off food for a while, figuring the problem would pass. It didn't. Finally, as July 4 approached--when Lowery should have been at the Alpine, Wyo., gift shop where she works, preparing for the crush of campers and tourists who make the Independence Day weekend such a busy one--she noticed that her son Sean, 5, had come down with...
...problem indeed. Of all the bacteria that bloom in the body, E. coli is usually one of the most beneficial, helping to metabolize food in the intestine. In 1982, however, scientists discovered that E. coli wasn't always so benign. That year 26 people in Oregon were felled by a violent infection and intestinal disorder, and when doctors analyzed the bug behind the illness, they found that it was all but indistinguishable from ordinary E. coli, with but a small exception: this breed of the bacterium contained a few strands of genetic reweaving that cause it to produce a powerful...
When Dr. Kirk got Mayor Wooden on the phone, he told him that they had a serious public health threat on their hands. Wooden didn't need to have his arm twisted. "If it's a real problem," he said, "let's deal with...
...Kirk, dealing with the problem next meant reporting the outbreak to the county infectious-disease nurses, who in turn reported to Gayle Miller, Wyoming's chief epidemiologist. Miller and her nurses knew immediately that even six cases meant an epidemic. They began canvassing the region to locate others who had been infected, and each time they found someone sick, they began interviewing that person, looking for a common source of infection. After a week they had 26 confirmed E. coli cases in four states, and the numbers seemed likely to grow...