Word: postel
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...Postel says that, since UHS started using the Reserve Time System last June, attendance at the walk-in clinic has declined 20 percent. This coincides with a decline in the number of complaints UHS has received about waits in the walk-in clinic...
...program hasn't been fully implemented yet, so officials hope to see a greater drop in walk-in visits. Postel also expects that, as the numbers of patients in the walk-in clinic declines, the reputation of UHS will rise...
...think a lot of people who are dissatisfied with UHS go through the walk-in clinic only and only have an impression of it, whereas UHS has much more to offer," Postel says...
...other hand, offers dental service, mental health service and orthopedics service, among other things. And it is this wide range of services which Postel thinks people will appreciate when they discover that UHS is more than just a walk-in clinic...
...Postel says that he and Lisa Chertkov '85, the patient advocate, review all the complaints that UHS has received every week. Postel says that in the last six months, the worst complaint UHS has received has concerned two prescription errors which were corrected and in which the patients involved were not injured...