Word: poorly
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...were strongly correlated to the number of patient complaints they had racked up in their first years of practice. Overall, the 3,424, physicians had 1,116 complaints among them, of which 696 were deemed valid after medical-authority investigation. The physicians who scored low on the test - the poor communicators, who were, say, condescending, judgmental or flippant in their behavior - had generated a disproportionate number of those complaints. Doctors with scores in the bottom quartile on the test's communication-related portion had 70% more legitimate complaints per year of practice than the top-quartile performers; the poor communicators...
...According to the study's authors, when patients complain in the U.S. and Canada, it's most often about doctors? communication or attitude problems, rather than, say, quality-of-care issues or office screw-ups. And plenty of past studies have shown a link between lousy doctor communication and poor medical outcomes, such as inadequate care and malpractice suits...
...peacetime economic role, and with the extensive engineering resources it amassed during the eight-year war with Iraq, it is only fitting, the thinking goes, for the Guard to run a vast financial empire reputedly worth billions of dollars. But to reformists, the Guard is to blame for the poor performance of Iran's economy, as well as its tattered relations with the international community. "There are elements within the IRGC [the acronym for the Islamic Revolutionary Guard Corps] that operate like a private mafia and benefit from Iran's isolated status," says Karim Sadjadpour of the Carnegie Endowment...
...concerns within the Iranian establishment, chiefly because it threatens to provoke the resentment of the organization's young, working-class rank and file. In 2001, three-quarters of Guard members voted for moderate President Mohammad Khatami, suggesting its majority have more in common with ordinary Iranians chafing under a poor economy, than with the hard-line newly rich leadership clique. In working-class districts of south Tehran, the discrepancy is visible among members of the Basij, a voluntary paramilitary organization that overlaps with the IRGC's membership. The sons of some elite IRGC commanders carry the latest mobile phones, attend...
...Others asked, how could poor food vendors cook at home when they live in cramped single-room quarters? "Delhi is a city of migrants," says Madhu Kishwar from Manushi Sangathan, a street vendors' collective. "Someone running a food stall probably lives in a miserable hovel where there's no space for cooking. And if you remove all the street food hawkers, who would feed the millions of brown collar workers, many of who were rural migrants and lived in similar hovels with no space or time for cooking? Certainly, nowhere else could they find full meals for as little...