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...blend of snob appeal and personal service. In a recent survey of U.K. private bank and wealth-management customers published by Market-Dynamics Research & Consulting (MDRC), C. Hoare & Co. achieved a client-satisfaction score of 82. Industry wide, that rate slumped below 60, the lowest in years. Common complaints: poor communication and rapid turnover in bankers assigned to manage relationships with clients. With a fifth of C. Hoare & Co.'s 250 staff clocking up 20 years in the job, the bank pledges a level of personal attention not seen elsewhere. "Unlike most private banks that have aspirations to deliver quality...
...Telenor vast potential for expansion in South Asia. Meeting demand in Pakistan, where Telenor is the third largest operator with roughly a fifth of the country's market, requires adaptability. In rural Sindh province, for example, Telenor Pakistan sells cell-phone credits to women who pass them on to poor neighbors for two cents each; in urban centers, it sells youngsters sms messaging in prepay packages. Targeting a range of customers is bringing rewards. Sales in Pakistan almost tripled last year to $632 million; Tore Johnsen, the Norwegian in charge of Telenor Pakistan, expects that rapid growth to continue...
David Rubinger bought his first Leica camera in 1946 for 200 cigarettes and a can of coffee. For a poor Jewish soldier in the British army, that was a fortune. But today, Israel is certainly the richer for it: Rubinger has focused his compassionate eye on the human dramas and towering personalities that have shaped Israel's 60 years since independence. His photos, many of them shot on assignment for TIME, do not just record Israel's history; they capture the myriad facets of Jewish identity...
...Rubinger clicks back to earlier photos from Israel's painful birth: a joyous swarm of men waving an Israeli flag on top of a British armored vehicle after the U.N. has announced its decision to set up a Jewish state; a fiercely beautiful Israeli woman soldier throwing a grenade; poor Moroccan migrants as they glimpse Israel from a ship's deck; a gaunt refugee bringing home live chickens for the Sabbath meal; David Ben-Gurion looking like a defiant Moses. Yitzhak Rabin, Moshe Dayan, Golda Meir, Ariel Sharon - Rubinger photographed them all in unguarded moments, stripped of the trappings...
...said Farmer. During the two-hour discussion, the panelists talked on topics ranging from gender equity in Rwanda to the controversy of declaring that basic sustenance a human right. Farmer described plans that governments can pursue in order to maximize their health care potential and better assist the poor. The internationally acclaimed professor colored his account with anecdotes and images, interspersing them throughout his presentation. At one point, he characterized an emaciated man on screen as “suffering from the two diseases you’d expect, malaria and tuberculosis, [and] suffering from a third disease, poverty...