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...person I was talking to was a supervisor. (Big labor news: at Delta Airlines, everyone is a boss!) Finally, I asked for a customer-service number so I could lodge a complaint. That's when I found out how the airlines really feel about customer service: Delta no longer has such a number. An unhappy passenger's only recourse is to go to the website and write an e-mail...

Author: /time Magazine | Title: The Airlines' Customer-Complaint Lines: No Answer | 9/3/2009 | See Source »

...Under Larry, we put together our really strategic plans and really started to think in a longer-term way about where technology was going,” said Rita P. Murdoch, Dartmouth’s long-time director of support and fiscal services...

Author: By Bonnie J. Kavoussi and Esther I. Yi, CRIMSON STAFF WRITERSS | Title: IT Dean Leaves for the University of Colorado at Boulder | 9/3/2009 | See Source »

...site said that due to the cuts, users may experience longer lines and less staff time...

Author: By Peter F. Zhu, CRIMSON STAFF WRITER | Title: Libraries Further Reduce Services | 9/3/2009 | See Source »

...College has agreed to keep Quad shuttles running through 3:45 AM, meaning that weekday service will not be modified at all. Students returning to the Quad from late nights studying in Lamont, socializing at the river, and engaging in extracurricular activities in the yard area will no longer be left out in the cold. The revised set of cuts, which is limited to weekend mornings—when shuttles are little used and safety concerns less pressing—seems more reasonable. The policy reversal likely results from the vocal response to the original plan from the undergraduate population...

Author: By The Crimson Staff | Title: Rerouted | 9/3/2009 | See Source »

...wide calendar, Interim President Derek C. Bok in 2007 approved a new month-long break between semesters at the College, known colloquially as J-Term and officially as Winter Break. This January marks the first time in recent history that, from Jan. 4 through Jan. 22, students will no longer be hunkering down in library carrels preparing for final exams. Instead, undergraduates will be pursuing self-directed activities on campus or will be required to vacate the premises. Unfortunately, that choice, which should rest with students, instead depends largely on the whims of a committee set up to grant approval...

Author: By The Crimson Staff | Title: Janu-Wary | 9/2/2009 | See Source »

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