Word: knowingly
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Dates: during 1980-1980
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...Need to Know About the IRS, Strassels with Wool
Bramson has identified several categories of troublemakers-hostile-aggressives, complainers, indecisives, unresponsives and know-it-alls-and in his seminars suggests how to cope with each. The Bramson...
...detailing their gripes-the fellow who complains standing up wants action, but the sitter wants to whine in comfort. It is a serious mistake either to agree or disagree with complainers. Instead, says Bramson, paraphrase the whiners' complaints back to them with "limiting concrete statements that let them know you understand." Noncommittal but encouraging "urns" and "ahs" are helpful...
...Know-it-alls come in two types: "real experts," who are right about 75% of the time, and "phony experts," who are inept and usually wrong. The real experts are highly valuable, but dogmatic, stubborn and often "so superior in tone that they make others feel useless." Co-workers who must face a know-it-all should do their homework carefully, and instead of arguing, ask "extensional" questions, such as "How will this approach work with our five lands of customers?" The questions may lead know-it-alls to see their errors because they are among the few troublemakers...
...have to stop. Please be patient and give the actors your sympathy. They're out here with no net." No one fell, but at the end of the first act, Cattaneo judged that things were rocky. "The actors are tentative," she said, "because they don't know when the laughs are coming." Hamilton added glumly: "I'd say it needs a lot of work." When it ended, he went home and got drunk...