Word: highers
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Dates: during 1990-1999
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...this service revolution expands in the field of higher education, even top-tier schools like Harvard soon will begin to feel the pinch. In the meantime, College and University officials ought to use their influence to make Harvard not only an academic leader, but also a "Nordstrom's" of the higher education industry...
...when it comes to institutions of higher education like Harvard, the suggestion that "customer knows best" might bring blank stares, if not sarcastic chuckles from top administrators. Indeed, this mentality that has won so much praise (and new business) for firms like Nordstrom's or Southwest goes against everything that the world of academia stands...
Rather, these learning centers are imbued with the mentality that customer knows worst. Where else but in higher education could a business charge $30,000 for its service and then have the nerve to turn around and tell you who's boss...
...encouraging this sort of customer service-minded culture to expand to every level of the campus, everyone gains. A happier and more content student body surely leads to higher alumni giving rate in the future...
...HISTORY Museums are there to remind us of higher things. Maybe this is why the Drug Enforcement Administration is opening a museum this week. By next year when the Museum of Sex opens, the archiving of sex, drugs and rock 'n' roll will be complete...