Word: hds
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When Michael P. Berry took over as director of Harvard Dining Services (HDS) in 1991, he was dismayed at the condition of the University's kitchen facilities...
...said it was a terrible place to work in," remembers Leonard D. Condenzio, now the acting director of HDS. Berry's concern translated into action, leading to a major dining hall renovation campaign which is still underway...
This desire to improve poor working conditions is typical of Berry's focus on what Condenzio calls "both the internal and external customer," meaning the students who eat in HDS-run campus facilities and the employees who work in the University's food facilities...
Berry's five-year tenure at HDS came after a lifetime in the foodservice industry. Beginning at age 13, when he started working at a resort in his home state of New Hampshire, Berry used what subordinates and superiors alike describe as superb interpersonal skills to advance within the field...
After stints directing collegiate and corporate food programs at institutions like the University of California at both Los Angeles (UCLA) and Irvine (UCI), Berry applied to fill the HDS vacancy created when its longtime director, Frank Weissbacker, retired...