Word: guess
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That means, first and foremost, altering Aetna's aggressive corporate culture, which has felt free to second guess doctors' decisions. "We have the scale and scope to be a really good business. But we should be managing by exception--our presumption should be that 80% to 90% of the medical community is doing a good job." Aetna may follow the lead of United HealthCare, which last fall ended precertification--the infuriating process by which doctors must get approval from a distant voice on the phone for many tests and treatments...
...Okay, on to the business of this column, which I guess is both a look back to the past and maybe some words of wisdom for the future...
...Almost right away [the doctor] was prescribing medication," Melissa says. "I guess the main thing was that he wasn't listening to me. I was a problem to be fixed...
...Parham's family hosted the high school's big, post-graduation party. "It was really funny because his parents are very conservative and kinda strict," Anna says. The Yashars hired security guards to keep out unwanted guests and those invited brought sleeping bags for the all-night event. "I guess people hooked up but it wasn't like debauchery. It was a fun party...
...didn't expect to get married so soon after college, but I guess it's all about finding right person," Ming says...