Word: funeralls
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No one, however, bothered to mention the plan to the Riemanns. They too charged up to Vancouver. David Riemann presented Ray Loewen with a bitter five-page letter in which he questioned Loewen's commitment to "bottoms-up management," Loewen's stated philosophy of delegating authority to regional managers and...
The Loewen Group and the other big consolidators know full well that family members make funeral arrangements in a daze, often picking a particular home because it happens to be close by or has a familiar name or once buried some other member of the family. Out of grief or...
According to a survey by the Memorial Society of North Texas, which seeks to help members arrange economical funerals, homes owned by Loewen, SCI and Louisiana-based Stewart Enterprises (the third largest funeral company) were consistently more expensive than their independent competitors. In Amarillo, Texas, for example, a Loewen home...
In fact, prices can rise so fast that the independent funeral-home operators targeted by Mitford's first book suddenly find themselves to be death-care heroes. Rising prices have begun to erode the industry's historic immunity from bargain hunting. Consider Cape Cod, Massachusetts, where Loewen controls all but...
In fact, the consolidators have driven prices so high in some markets that they have opened new opportunities for the growing alternative-funeral industry. Russell Moore, a cultural anthropologist, located his Casket Gallery International--which sells low-priced caskets--on the outskirts of Dallas. He based it there precisely because...