Word: extras
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...Virgin Atlantic, are blaming some of the problems, including more than a thousand canceled flights, on BAA, the airport operator, which they claim wasn't up to the job of handling the big increase in security. "Since 9/11, everyone in the industry has known there might be times when extra security measures needed to be put in place," British Airway chief executive William Walsh said this week. "Yet when the moment struck, BAA had no plan ready to keep Heathrow functioning properly. The queues for security have wound all round the terminals like a bad dream at Disneyland." The airlines...
...taxes, elder law, estate sales, home inspection and health-care advocacy (although clients are free to use their own experts if they choose). Neither the clients nor the specialists pay her for the referrals. "I make only my regular commission on each sale," she says, "no matter how much extra service I provide." And Fennell doesn't stint on the extras. After she helped an elderly woman's adult children sell their mom's duplex in Sun City Center, Fla., she disposed of the belongings left behind--arranging for the better pieces to be auctioned off, dropping giveaways...
Considering the extra work and the fact that sales to the older market aren't generally quick turnarounds, why go after that clientele? Because it makes good business sense, says Realtor Dana Jordan, who works for the People's Choice agency in Tampa. "If I can earn their trust by virtue of my extra knowledge, I'll get more referrals." And more seniors will get the unique services they need...
...problem with the No Child Left Behind Act is that 80% of the kids entitled to after-school tutoring--at taxpayers' expense--aren't getting it, according to a new government report, and some rural districts offer no tutoring at all. But extra help is on the way. And like a lot of customer service these days, it comes with a distinctly Indian accent. The Bangalore-based TutorVista, which last fall began providing online tutoring to U.S. students in everything from grammar to geometry, last week announced it will provide a year of free tutoring to kids...
Next fall, Harvard will charge $30,275 a year to impart its brand of veritas and gravitas to students. Room and board are extra. And many of Harvard's Ivy brethren charge similar amounts...