Word: blemishes
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...Hyundai's staff. A premium had always been placed on making cars quickly and cheaply. Even Suh, who is in charge of Hyundai's quality-improvement efforts, admits, "When I first came to Hyundai, I too didn't think quality cars were important." But the new chairman made blemish-free manufacturing the top priority. To break down interdivisional barriers, Chung forced designers, engineers and factory managers to work as a team to weed out potential defects. Twice a month, Chung summons senior managers into a conference room at his Seoul headquarters to analyze reliability issues, sometimes bringing in a whole...
...even future captain Ryan J. Fitzpatrick ’05 would earn Harvard’s major ‘H’ distinction for his contributions that first year, despite orchestrating a 21-point second-half comeback against Dartmouth, salvaging the blemish-free campaign, and setting a school record for largest come-from-behind victory. (Tight end Adam Jenkins ’05 would be the only freshman designated as a major ‘H’ recipient...
...third straight year, the Harvard women’s tennis team swept through the Ivy League schedule without a single blemish, and for the third straight year, its impressive play was recognized by the NCAA tournament selection committee...
...Hyundai's staff. A premium had always been placed on making cars quickly and cheaply. Even Suh, who is in charge of Hyundai's quality-improvement efforts, admits, "When I first came to Hyundai, I, too, didn't think quality cars were important." But the new chairman made blemish-free manufacturing the top priority. To break down interdivisional barriers, Chung forced designers, engineers and factory managers to work as a team by creating joint committees to examine blueprints of new models and weed out potential defects. Twice a month, Chung summons senior managers of Hyundai and Kia into a conference...
...sure. I would do it in a shot. But I think we'd almost be even more shy about it the next time because when you've had a wonderful experience you so do not want to put a blemish on it. But you can't think like that. We've just got to share the same madness for a few moments, and it will happen. That's all it comes down...