Word: blaming
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...audience into Barrie's world, it assumes we will have brought the magic with us and need only a rouged-up, dewily rendered version of the true story. David Magee's script, which kills off Sylvia's husband and hurries along the dissolution of Barrie's marriage, also apportions blame far too blithely, turning James' wife (the lovely Radha Mitchell) and Sylvia's mother (the meanly used Julie Christie) into those familiar villains, small-minded grownups. Sylvia too is a stick figure: languishing like the heroine of a dime romance, she suffers severe attacks whenever a play...
Saddam denied having WMD all along. He did not mislead anyone. We just did not believe him. The media failed to ask probing questions about the alleged WMD that would have triggered a debate about the Bush Administration's case for going to war. I blame the media for the mistakes about Saddam's WMD, not the Republicans in Washington...
Like practically any self-respecting politician, most CEOs are rarely willing to admit they have made a mistake. Better to blame something outside their control--the economy, changing tastes, even the weather--than take responsibility for a bad earnings report or missed sales forecast. But the truth is that corporate America has more than its fair share of management failures, setting aside cases of fraud or accounting shenanigans. In fact, despite the unique circumstances in different industries, companies tend to stumble for the same insidious reasons--reasons that often flow from the egoistic pursuit of scale or an unwillingness...
...mistakes do not lead to improvement when management passes the buck. Not only does the blame game increase the likelihood that companies will repeat the error, it can also turn off investors. A recent study by the Stanford Business School showed that the stocks of firms that publicly accepted responsibility for a down year instead of blaming external, uncontrollable forces tended to do better the following year. Indeed, the truest test of management may be its response to the challenges of failure--its ability to learn from its own or its peers' mistakes and take appropriate action. With that...
Every company pays lip service to customer service, but anyone who has endured an airline's phone-support hell or talked to a clueless sales clerk in an electronics store knows the truth. In many cases, the customer comes dead last. A company like Toys "R" Us may blame Wal-Mart for destroying its core toy business, but "[nobody's] customers just walk away; they will put up with a lot of stuff," says business strategist Fred Wiersema. "By the time they switch, they are really...