Word: workmanship
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Dates: during 1980-1989
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...employees and by cutting back on perquisites. In many of its plants, consumer products giant Procter & Gamble uses semiautonomous work groups that allow employees to govern their own jobs and achieve gains in productivity. The Buick assembly plant in Flint, Mich., which once had very low quality workmanship, used the Theory Z approach in 1978 to gain the co operation of workers and their union. Within two years, the plant had be come the most efficient General Motors facility...
...University of Indiana, Despos became a stockbroker. But a few years later he was back helping his father in the afternoons after the market closed. Eventually he accumulated $3,000 in savings and was running his own shop. "Tailoring is a skilled trade with a lot of pride of workmanship," he says. "It is a great satisfaction to make a beautiful suit...
...over quality. It failed to push for better working conditions or lower absenteeism, which would have reduced assembly line foulups. Wrote New York Times Labor Reporter William Serrin in his book The Company and the Union: "The union is aware of the problems of absenteeism and tardiness and shoddy workmanship, but whatever it does in this area must be done with great tact, if anything is done...
...Japanese are not only fussy about the workmanship at the plant; they are also meticulous about the cars they buy. Customers will refuse delivery of a new car that has a stray smudge of grease or a crooked seat seam. All U.S. cars and most foreign ones must be repainted before they hit local showrooms so that they will conform to higher quality standards. When Chevrolet sent its first Citation X-car to Japan for inspection, the company got back an embarrassing list of 105 defects that had to be corrected before the car could be sold there...
...children in a gray high-rise apartment complex at Ursynow, a suburb south of Warsaw. The flat has three rooms and a bath, which is often out of order because of faulty workmanship. Jan and his wife had to wait ten years to get the apartment. Most days Ewa rises first, before dawn, in order to catch a bus into downtown Warsaw and be in line at the meat market when it opens at 6 a.m. The early trip to town is annoyingly inconvenient but necessary: typically, their housing complex contains few shops and other services for its residents. When...