Word: stockroom
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Dates: during 1960-1969
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Starting out in 1926 as a 50?-an-hour stockroom clerk at Lockheed Aircraft, Seattle-born Cliff Garrett soon realized that if planes were to fly faster and farther, they must also fly higher. He launched a small aircraft toolmaking company, hired engineers to experiment with pressurization. The Army Air Corps laughed off Garrett's far-out ideas. With the outbreak of World War II the chuckles turned to intense interest...
...Saturday early in 1957, when Sir Simon came across two salesgirls carefully filling out long inventory-replacement cards while customers fumed for service. "What are these cards for?" he asked. The girls did not know. Sir Simon found that they were to keep track of merchandise in the stockroom, to curb employee pilfering and to tell the store manager when to reorder. Sir Simon ordered them abolished and let the sales clerks go freely into the stockrooms to get whatever they needed to sell. Pilfering not only did not increase, but the clerks sold more because they knew exactly what...