Word: silk
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Dates: during 1990-1999
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Dixie Cleaners, which operates three dry-cleaning shops in Pensacola, Fla., was losing $100,000 a year because clerks were failing to add "up charges" (surcharges for hard-to-clean clothes such as linen or silk garments) on sales tickets. Now a computer enters the extras automatically. Dixie also mails monthly computer-prepared bills to customers who open charge accounts. That pleases customers, who save a few minutes on every trip to the store. But how does one measure their increased satisfaction...
...sweet clarity of her Honolulu youth (Gus Kahn's 1925 Ukulele Lady). Songs like Laughing Matters, I'm Beautiful and I'm Hip give the album the sassy intimacy of a pep talk from an old friend. But Midler is not aging; those pipes are still brass-bold and silk-smooth. At 52, Bette's still best...
With Charlton Heston as its newly elected president [SPECIAL REPORT, July 6], the National Rifle Association hopes to appeal to mainstream America. The plan may backfire. Even an actor who has portrayed Moses can't make a silk purse out of a sow's ear. And though Heston's celebrity attracts media attention, the hateful sentiments conveyed by that golden voice will more likely guarantee a continuing decline in N.R.A. membership. Heston's outspoken and controversial reflections may win the applause of the right wing, but his inflammatory rhetoric is repugnant to most Americans, including real sportsmen. KATHLEEN GREGG Pearl...
...Family History Center in Boca Raton for more than 10 years, has traveled through the South and to Europe, and had her own history come alive when she talked to someone who remembered a great-grandfather in Missouri, a circuit-riding Baptist minister who, she says, "wore a tall silk hat and a swallowtail coat and taught hellfire and brimstone...
Tuesday, 1:08 p.m., the U.S. embassy in Skopje. Holbrooke and Hill meet with Rugova. It's 90[degrees]F., but the Kosovar novelist and literature professor arrives wearing a sweater, coat and red silk ascot. As the men sit down, Holbrooke asks Rugova if he wants to remove his jacket. "No," Rugova responds. "I'm an Albanian snake...