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...progression - initially offering vacation packages, but temporarily withdrawing them in 2007 to focus on air tickets and hotels. Both players offer nearly identical prices, so customer service is a key point of difference. While Chinese Web users have become more sophisticated about researching prices on the Internet, they still prefer to buy tickets by phone (just 35% of Ctrip's customers buy their air tickets via the website). Ctrip's step-by-step approach has also helped there, enabling it to steadily accommodate increasing business volumes. When Ctrip customers dial in, their calls are answered within 20 seconds. "Otherwise...

Author: /time Magazine | Title: Follow the Leaders | 3/8/2010 | See Source »

...says. That's why in Septwolves shops jackets are just as likely to have a Mandarin collar as a notched lapel. Color palettes are geared to domestic tastes and all garments, even those intended for casual wear, have a certain dressiness, fit and attention to detail that Chinese men prefer - you'll see no skater shorts, scruffy denim or torn tees hanging on a Septwolves rack. "We've learned to adopt certain fashion elements that are more culturally agreeable to the Chinese consumer," says Zhou. The strategy has worked extremely well for the chain, which now has more than...

Author: /time Magazine | Title: Follow the Leaders | 3/8/2010 | See Source »

...super-senior, this is especially crucial. I have nothing against hungover 19-year-olds brunching with their hungover 19-year-old pals (that used to be me, after all). I just don’t really want to be their friend, and I’d also prefer if they weren’t part of my Sunday mornings. Or, you know, my college experience...

Author: By Lena Chen, CRIMSON STAFF WRITER | Title: Renouncing the River Gods | 3/3/2010 | See Source »

...years, when it came to host countries, al-Qaeda seemed to prefer the inaccessible mountains of the Afghanistan-Pakistan border to Somalia's flat, open scrub. The handful of jihadis based in Somalia staged international attacks: in August 1998, they killed 224 people in twin bombings of the U.S. embassies in Nairobi and Dar es Salaam, Tanzania, and in November 2002, 13 people died after a car-bomb attack on an Israeli-owned hotel on Kenya's coast. But they attempted nothing on the scale of Sept. 11. Now there is a fear that their ambitions may be rising...

Author: /time Magazine | Title: The Rise of Extremism in Somalia | 3/1/2010 | See Source »

...that France, like many other countries, requires transsexuals to undergo surgery - and become sterilized - before they can receive identity cards and other official documents confirming their new gender. "If we refuse, we're basically undocumented," says Caphi. According to most advocates, about half of transgender people - a term many prefer, though the French state doesn't use it - have no desire to go under the knife, preferring instead to simply live their lives as a member of the opposite sex in their dress and behavior...

Author: /time Magazine | Title: In France, Transsexuals Celebrate a Small Victory | 3/1/2010 | See Source »

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